Privacy Policy
1. About this policy
Pamment Projects respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, why we collect it, how we hold and protect it, who we share it with, and how you can access, correct or raise concerns about your information. It is available free on our website. We comply with the Australian Privacy Act; we do not claim GDPR compliance.
Who we are. This policy is issued by Elevate Builders Pty Ltd (ABN 67 636 369 741) trading as Pamment Projects (“the Company”, “we”, “us”), Builder Licence 344258C.
Contact us about privacy. Our Privacy Officer is the Director, Joey Pamment. You can reach us at info@pammentprojects.com.au or 0410 820 873.
2. Who this policy covers
We collect and hold personal information about our customers/clients, subcontractors, and suppliers.
We also hold information about our employees; employee records are handled under our employment obligations and kept secure, but are treated separately from this policy.
3. Dealing with us anonymously
Where it is lawful and practicable, you can deal with us without identifying yourself, for example, a general enquiry. For most building work we need to identify you to provide a quote, contract or service.
4. What personal information we collect
We only collect what we reasonably need to run our building business. Depending on your relationship with us, this may include:
- Clients: your name, contact details including email and phone, property/site address, project and contract details, and payment details for invoicing.
- Subcontractors / suppliers: name, contact and business details, licence/insurance information, and bank/payment details so we can pay you.
- Site records: photos taken on site for project, quality and safety purposes, which may incidentally include people or vehicles.
- Licences / inductions: we sight white cards and licences in person on site and record that they were verified; we do not keep copies of those identity documents.
We do not generally collect sensitive information. If we ever need to, we will ask for your consent and apply extra protection.
Information we didn’t ask for. If we receive personal information we didn’t request, we check whether we could have collected it under this policy. If we could not, we destroy or de-identify it where lawful and practicable.
5. How and why we collect and hold your information
We generally collect information directly from you when you contact us, request a quote, enter a contract, or work with us. Sometimes we collect it from someone else, for example, a builder referral; if we do, we take reasonable steps to let you know.
We collect and hold this information so we can:
- quote, contract and carry out building work;
- invoice and manage payments;
- pay our subcontractors and suppliers;
- keep our sites safe and meet our work health and safety obligations; and
- meet our legal, tax and record-keeping obligations.
If you don’t provide the information we need, we may not be able to provide the service.
6. How we use and disclose your information
We use personal information only for the purpose we collected it, such as quoting, building, invoicing or support, or a related purpose you would reasonably expect. We may disclose it to:
- subcontractors and suppliers involved in your project;
- our accountant/bookkeeper and professional advisers;
- service providers who host our systems, for example, Microsoft, Xero and JackApp; and
- others where required or authorised by law.
We do not sell your personal information.
7. Direct marketing
If we send you updates or marketing, you can opt out at any time. Just reply or tell us, and we’ll stop.
8. Disclosure of information overseas
Some of the cloud and software providers we use store or process information outside Australia, including in the United States, for example, our accounting software stores data there. Where information is handled overseas, we take reasonable steps to ensure it is protected consistently with Australian privacy law.
We may use approved cloud and AI productivity providers, including overseas providers, to process business records we already hold for administration and service delivery. We limit and control how personal information is used with AI tools. We only use business-grade AI tools that do not train on our data, we minimise the personal information involved, and we do not intentionally use tax file numbers, other government identifiers, sensitive information or bulk records in these tools.
We don’t use AI to make automated decisions about you. Our people make the decisions, and a person checks anything an AI tool produces before we rely on it.
If our providers change, the countries where information is stored or processed may change; we will update this policy to reflect that.
9. Government identifiers
We do not use government identifiers, such as tax file numbers, as our own reference for individuals. Where we hold a subcontractor’s TFN or super details for payment, we keep them secure and use them only for that purpose.
10. Keeping your information accurate
We take reasonable steps to keep the personal information we hold accurate, up to date and complete. Please let us know if your details change.
11. How we protect and store your information
We protect personal information with reasonable steps including secure cloud platforms, multi-factor authentication, access limited to those who need it, and our internal security controls. If a data breach occurs, we follow our incident and breach response procedures, including notifying the OAIC and affected individuals where required.
12. How long we keep it
We keep personal information only as long as we need it for the purpose we collected it or to meet our legal obligations, then we securely destroy or de-identify it. In general, contract, project and financial records are kept for around seven years to meet tax, record-keeping and building-warranty obligations; some employment-related records are kept longer where the law requires; and marketing contact details are kept until you opt out.
13. Accessing and correcting your information
You can ask to see the personal information we hold about you, and ask us to correct anything that is wrong or out of date. Contact our Privacy Officer at info@pammentprojects.com.au. We’ll respond within a reasonable time; if we can’t give access or make a correction, we’ll explain why.
14. Making a privacy complaint
If you have a concern about how we have handled your personal information, please contact our Privacy Officer at info@pammentprojects.com.au or 0410 820 873. We take complaints seriously and will handle them as follows:
- We will acknowledge your complaint promptly.
- We will look into it and respond within a reasonable time, usually within 30 days.
- If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
15. Changes to this policy
We review this policy at least annually and will publish any updates on our website with a new date.